Question 1

What languages does Yaomu AI support?

Accepted Answer

Yaomu AI supports 30+ languages including Chinese, English, Japanese, Korean, French, German, Spanish, Indonesian, Vietnamese, Thai and other mainstream languages, covering major global markets.

Question 2

How is translation accuracy guaranteed?

Accepted Answer

Yaomu AI uses proprietary core AI algorithms with 99.9% subtitle recognition accuracy, industry-leading. 26 years of audio-video expertise, validated by 1900+ media clients, quality guaranteed.

Question 3

How fast is the processing?

Accepted Answer

Standard videos can be delivered in as little as 2 hours, with batch processing capacity of 200,000+ minutes/month. Real-time localization solutions available for live stream replay distribution.

Question 4

What video formats are supported?

Accepted Answer

Supports mainstream video formats: MP4, MOV, AVI, MKV, WebM etc. Supports various resolutions and encoding formats, automatically adapts to different platform requirements.

Question 5

How many voice options for dubbing?

Accepted Answer

Multiple voice options available, supporting emotional voice cloning technology that preserves original video emotional expression and speaking style for more natural localization.

Question 6

How is billing calculated?

Accepted Answer

Pay per second, pay only for what you use. Full AI localization 12 CNY/minute, with customer subtitles 10.8 CNY/minute, with subtitles + clean video 10 CNY/minute. New users get free trial credits upon registration.

Question 7

How is multilingual translation priced?

Accepted Answer

Multilingual translation uses per-language billing: first language at full price, second language at 15% off, third and beyond at 25% off. More languages means better discounts.

Question 8

Are there hidden fees?

Accepted Answer

Absolutely none! Pricing is completely transparent, all fees stated in contract. Subtitle extraction and removal included in full service, no extra charge. No activation fees, monthly fees, tech support fees or any hidden costs.

Question 9

Do enterprises get discounts?

Accepted Answer

Enterprise clients enjoy exclusive discounts based on usage volume. Long-term partners can sign annual agreements for better pricing and dedicated services (account manager, priority support, API integration, custom development).

Question 10

Can invoices be issued?

Accepted Answer

Yes! Enterprise clients can receive VAT special or general invoices, individual clients receive VAT general invoices. Invoices issued within 3-5 business days after payment.

Question 11

How to integrate API?

Accepted Answer

Standardized API interfaces available for batch processing and automated workflows. Technical team provides API integration guidance, large projects can have dedicated tech team support.

Question 12

Is technical support available?

Accepted Answer

7×12 hours online customer support, phone consultation on weekdays (9:00-18:00), email response within 24 hours. Enterprise clients enjoy priority support and dedicated account managers.

Question 13

How is data security ensured?

Accepted Answer

Enterprise-grade data security standards, encrypted data transmission and storage, no content leakage. Confidentiality agreements signed, long-term partners can sign annual service agreements.

Question 14

What is the service SLA?

Accepted Answer

Enterprise clients enjoy SLA guarantees, standard delivery 3-7 days, urgent projects can be expedited. Long-term partners can sign annual agreements for more stable service guarantees.

Question 15

How are quality issues handled?

Accepted Answer

Quality assurance service provided, feedback and adjustments available for quality issues. Satisfaction validated by 1900+ media clients, refund available if not satisfied (see service agreement for details).

Question 16

Are there tutorials available?

Accepted Answer

Complete tutorials and guides covering subtitle translation, voice cloning, batch processing etc. Beginner guides for quick start, professional team provides one-on-one guidance.

FAQ

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