Privacy Policy
Last Updated: January 1, 2024
HuaGuangCloud values your privacy. This policy explains how we collect, use, share, and protect your personal information.
1. Information Collection
We collect the following information:
- **Account Info**: Name, email, phone number provided during registration
- **Usage Data**: Access logs, operation logs, IP addresses, etc.
- **Payment Info**: Transaction records, recharge amounts (processed by third parties; we do not store bank card info)
- **Uploaded Content**: Video files you upload (automatically deleted within 7 days after processing)
We do not proactively collect sensitive personal information such as ID numbers or bank card numbers.
2. Information Use
We use collected information to:
- Provide, maintain, and improve our services
- Process your orders and payments
- Send service notifications and updates
- Provide technical support and customer service
- Analyze usage to optimize user experience
- Prevent fraud and illegal activities
Without your consent, we will not use your information for other purposes.
3. Information Sharing
We commit to keeping your information confidential and will not sell or rent it to third parties. Sharing may occur under:
- **Service Providers**: Partners for payment processing, cloud storage, etc. (bound by strict confidentiality)
- **Legal Requirements**: As required by laws, court orders, or government authorities
- **Business Transfer**: In case of merger, acquisition, or asset sale
Otherwise, we will not disclose your personal information to any third party.
4. Data Security
We take multiple security measures to protect your data:
- **Data Encryption**: All transmissions use HTTPS; storage uses AES-256 encryption
- **Access Control**: Strict employee access permission management
- **Security Certification**: ISO27001 Information Security Management System certified
- **Regular Audits**: Periodic vulnerability scanning and penetration testing
- **Data Backup**: Multi-region backup to ensure data safety
However, internet transmission is not 100% secure. We recommend safeguarding your account passwords.
5. Data Retention
We retain your data based on the following principles:
- **Account Data**: Retained while active; deleted within 30 days after account closure
- **Transaction Records**: Retained for 3 years (legal requirement)
- **Access Logs**: Retained for 6 months
- **Uploaded Files**: Automatically deleted within 7 days after processing
You may contact us anytime to delete your data (except where legally required).
6. Your Rights
You have the following rights regarding your personal information:
- **Access**: View your personal information held by us
- **Correction**: Update or correct inaccurate information
- **Deletion**: Request deletion of your personal information
- **Export**: Obtain a copy of your data
- **Withdraw Consent**: Withdraw previously granted consent
To exercise these rights, contact: zhaopin@aodiansoft.com
7. Cookie Policy
We use cookies and similar technologies:
- **Necessary Cookies**: Ensure website functionality
- **Functional Cookies**: Remember your preferences
- **Analytical Cookies**: Understand how users navigate the site
You can manage cookies via browser settings. Disabling cookies may affect some features.
8. Minor Protection
Our services are for enterprise users, not for individuals under 18. If we discover unintentional collection of minors' information, we will delete it promptly.
If you are a guardian and find your child provided personal info to us, please contact us immediately.
9. Policy Updates
We may update this Privacy Policy from time to time. Updated policies will be posted on this page with the new date at the top.
For major changes, we will notify you via email or in-app notification. Continued use signifies acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us:
- **Email**: zhaopin@aodiansoft.com
- **Phone**: 400-962-6062
- **Mobile**: 18969973053
- **Address**: 12F, Building A, Zijin Tech Center, No.3 Xiyuan 9 Road, Xihu District, Hangzhou
We will respond within 15 business days.